BSNL Customer Care No & Toll Free Helpline Numbers


BSNL Customer Care No & Toll Free Helpline Numbers

BSNL Customer Care Toll Free Numbers Details of Organization:  BSNL

  • 1800 345 1500 (Toll Free Landline – from other operator mobile or Landline)
  • 1800 180 1502 (WLL / CDMA)
  • 1800 180 1503 (GSM Postpaid / Prepaid)
  • 1800 345 1504 (Broadband Complaint Booking)
  • 1800 425 1957 (BSNL – For MPLS & Other Data Services)
  • 1800 425 7007 (Enterprise Services – MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)
  • 1909 (DND from Landline / Mobile)

ALL INDIA NUMBER(S): 

  • 9482157007 (SMS Other Operators)

Website:  Official Website

Details for Complaint Procedure and contact details of Complaining Officer of your circle are also given on the back side of your Telephone Bills.

BSNL Bill Back Side

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BSNL Customer Care No & Toll Free Numbers

LandLine

1500 from BSNL mobile or Landline
1800-345-1500 from other operator mobile or Landline Toll Free Number

Broadband

1504 from BSNL mobile or Landline
1800-345-1504 from other operator mobile or Landline

GSM Postpaid / Prepaid

1503 from BSNL mobile or Landline
1800-180-1503 from other operator mobile or Landline

WLL / CDMA

1502 from BSNL mobile or Landline
1800-180-1502 from other operator mobile or Landline

Enterprise Services( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)

BSNL Customer Care and Toll Free Numbers-18004257007
SMS Short Code for BSNL-57007
SMS Other Operators- 9482157007
Email Id- ebenquiry@bsnl.co.in
Leased Line Call Centre: 1800-425-1957

BSNL Global Satellite Customer service

Contact No. : 0120-2755877
Fax No. : 0120-2755877
Call center : 1800 425 1957
Email : satphone.india@bsnl.co.in , dn_sahai@bsnl.co.in

Franchisee contact

Grievance Redressal

Tier : 1 BSNL Customer Care and Toll Free Numbers (Given Above)

Tier : 2 Appellate authority

State Phone Email Name of PG Appellate Authrity Address Fax
Andman and Nicobar 03192-233800 cgm_an@bsnl.co.in V. Jagadeesan, CGM O/o CGMT, A and N Circle, Port Blair 03192-233660
Andhra Pradesh 0866-2444777 isoropia@gmail.com Shri L.S.ROPIA, PGM CFA 4TH Floor,BSNL Bhavan, O/o CGMT , A.P Circle, Chuttugunta, Eluru Road,Vijaywada- 520004    
Assam 0361-2736394   gmadmin_assam@bsnl.co.in Kishor Kumar, GM(HR & Admn) O/o CGMT, Assam Telecom Circle, Guwahati-781001 0361-2736395
Bihar 0612-2239938  gmo_bihar@bsnl.co.in Shri M. S. Dhaker, GM(NWO-CFA) 5th Floor, O/o CGMT, Bihar Telecom Circle, Sanchar Sadan, Budhh Marg, Patna, Bihar 800001  
Chhattisgarh 0771-2229300 pg_cgappeal@bsnl.co.in Kulranjan Kujur, GM(CFA) O/o CGMT, Chhattisgarh Circle, Khamhardih Telephone Exchange Campus, Vidhan Sabha Road, Raipur, Chhattisgarh 0771-2228300
Chennai 044-26411300 pg_chennai@bsnl.co.in Shri. V. Senthil Vasan, PGM(O) O/o CGMT, Chennai Telecom Distt., Chennai   044-26426888
Gujarat 079-26481366 gmnwocfa@gmail.com Shri D P Parihar, PGM (NWO-CFA) 7th Floor, O/o CGMT, Gujarat Circle, Telephone Bhavan, C.G.Road, Navrangpura, Ahmedabad-380006 079-26481416
Himachal Pradesh 0177-2622949   app_auth_hp@bsnl.co.in Sh Rajinder Kumar O/o of CGMT, HP, Block No.11, SDA Complex, Kasumpti, Shimla, 171009 0177-2621133
Calcutta 033-22438000 gmsmctd@bsnl.co.in S N Banerjee, GM(S&M) O/o CGM, Kolkata Telephone Circle, Ground Floor, Telephone Bhawan,34, B.B.D. Bag, Kol- 700 001    
Haryana 0171-2602700 gm_cfa_har@bsnl.co.in Mahesh Chand Meena, GM(CFA) O/o CGMT, Haryana Circle, 107, The Mall, Ambala Cantt. – 133001 0171-2603155  
Jharkhand 0651-2208800   gmcfajkd@gmail.com Smt. Geeta Banerjee, PGM(CFA) O/o CGMT, Jharkhand Circle, ARTTC Campus, BSNL, Ranchi – 835217 0651-2209900
Jammu & Kahmir 0191-2477222 gmcfajk@gmail.com Shri Ravindra Kumar LL & BB, GM(CFA) O/o CGMT, BSNL J&K Circle, 4th Floor, North Block, Bahu Plaza, Jammu 0191-2477255
0191-2477789 gmnwpcmjk@gmail.com M. K. Yadav [Mobile], GM(CM) 4th Floor, Trikuta Nagar Exchange Building, Jammu 0191-2477555
Kerala 0471-2306600 gmhrkerala@gmail.com   Sri. Sathesh .R, GM(HR & Admn) O/o CGMT, Kerala Circle, PMG Junction, Thiruvananthapuram-695033 0471-2305922
Karnatka 080-25362244 gmop_ktk@bsnl.co.in Sri Janardhan Rao, PGM(NWO-CFA), Karnataka Area of Jurisdiction–Consumer fixed access(CFA) Karnataka Circle(Excluding Bangalore SSA), Room No.101, I Floor Office of CGMT, Karnataka Circle, No.1 Swami Vivekananda Road, Bangluru-560008 080-25301166
Karnatka 080-25555111 appellate_msktk@bsnl.co.in Shri C A Reddy, GM(NWO-CM), Karnataka Area of Jurisdiction –Consumer Mobility (CM), Karnataka Circle (excluding Bangalore SSA), Room No 326, 3rd Floor, Annexe Bldg, O/o CGMT, Karnataka Telecom Circle, No.1,Swami Vivekananda Road, Bangaluru-560008 080-25555112
Karnatka 080-22865300 gmhrabgtd@gmail.com Shri Vinod Kumar Gupta GM(HR&Admin), Karnataka Area of Jurisdiction–Consumer Mobility and CFA(Only Bangalore jurisdiction) , 2nd floor, O/o PGM Bangalore telecom District,Telephone House,Rajbhavan Road , Bangalore- 560001 080-22861414
Maharashra 022-26612184   pgmd_mah@bsnl.co.in Sandeep Agarwal, PGM(CFA) 2nd Floor, A Wing, Admn Bldg., BSNL Complex, Juhu Road, Santacruz west, Mumbai – 400054 022-26615815
Madhya pradesh 0755-2570700   gm_regulation@bsnl.co.in Neeraj Khare, PGM (NWO-CFA) O/o CGMT MP telecom Circle, Hosgangabad Road, Bhopal   0755-2572424
Norh east 1 0364-2222100 gmcmtso.ne1@gmail.com Ms. D.Giri, PGM(HR) O/o CGMT, BSNL, CTO Building, N.E-1 Circle, Shillong – 1. 0364-2501563
North east 2 03862-234470   Shri BABU Ram, GM(S & M) O/o CGMT, BSNL, NE-II Telecom Circle, Dimapur  
Odisha 0674-2535399 gmcfaor@gmail.com Manoj Kumar Patel, GM(CFA) O/o CGMT, BSNL Odisha Circle, Room No. 305, 3rd floor, BSNL Bhawan, Unit-II, Bhubaneswar, 751009   0674-2534545
Punjab 0172-2604747 pg_appellate_pb@bsnl.co.in Sandeep Khullar, PGM (CFA) O/o CGMT, Punjab Circle, Plot No. 2, Sanchar Sadan, Sector 34A, Chandigarh   0172-2664100
Rajasthan 0141-2365050   pg_appellate_raj@bsnl.co.in R P Sharma, PGM(NWO-CFA) O/o CGMT, Rajasthan Circle, Jaipur 0141-2377400
Tamil Nadu 044-28293914 gmo_tn@bsnl.co.in T.PONKODI , PGM(NWO-CFA) O/o CGM, TN Circle, 6th Floor, 16 Greams Road, Chennai -600006   044-28293915
UP East 0522-2621200 gmnwocfa_upe@bsnl.co.in Neeraj Verma, PGM(OP) O/o CGMT, UP(East) Telecom Circle, Hazaratganj, Lucknow 0522-2230300
UP West 0121-2600786 gmhrupw@bsnl.co.in Sh A K Srivastava, GM(HR) O/o CGMT UP West, 1st Floor, BSNL Telephone Exchange, Shastri Nagar  
Uttaranchal 0135-2714100 pg_ual@bsnl.co.in B. S. Rauthan, DGM(NWO-CFA) O/o CGMT Uttarakhand, Windlass Shopping Complex 3rd Floor Rajpur Road, Dehradun-248001   0135-2714300
West Bengal 033-22100068 gmhrwbtc@gmail.com   Smt. Pranati Das, GM (OP & MIS) O/o CGM, West Bengal Telecom Circle, BSNL 033-22100069
BSNL Customer Care

Tier : 3 If you are not satisfied with consumer grievance redressal You can contact further :

S.No. Name of Public Grievance Officer / Designation Telephone no. Email Office Address
1 GM(CDN) 011-23717055 011-23312021 (FAX) ddgpg@bsnl.co.in Room No. 27, IR Hall, Eastern Court, Janpath , New Delhi-110001
2 AGM(PG)/DM(PG) 011-23766621   ddgpg@bsnl.co.in O/O GM (CDN),BSNL CO IR Hall Eastern Court, Janpath , New Delhi-110001
BSNL Customer Care

Cabinet Secretarate Directorate of Public Grievance

The Secretary
Directorate of Public Grievance,
2nd Floor, Sardar Patel Bhawan, Sansad Marg,
New Delhi-110001
Tel. No. : 011-2374 3139, 011-2374 1228, 011-2336 3733
Fax No. : 011-2334 5637
Email : secypg@nic.in

Registered & Corporate Office

Bharat Sanchar Bhavan
Harish Chandra Mathur Lane
Janpath, New Delhi-110 001

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Also See: BSNL Portals: All India Circle-wise BSNL websites

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